Cancellation Policy
Effective Date: 2025/03/01
At IDentity Center GmbH, we understand that plans may change. This Cancellation Policy outlines the terms and conditions for canceling orders, subscriptions, and services. Please review the following information carefully.
1. Cancellation of Orders
1.1 Eligibility for Cancellations
Orders for physical products can be canceled before they are processed or shipped. Once an order has been dispatched, it is considered final and cannot be canceled. Please use a refund in that case. Contact us and we will make it as easy as possible to return the good if possible.
1.2 How to Cancel an Order
To cancel an order, please contact our customer support team at support[at]identitycenter[dot]biz as soon as possible. Be sure to include the following details:
- Order number
- Reason for cancellation (if necessary)
- Any other relevant information
1.3 Cancellation Process
If your order has not been shipped or is not already customized for you yet, we will process your cancellation and issue a refund to your original payment method. If the order has already been shipped or we have started with the personalization, you will need to follow our policy after receiving the product.
1.4 Non-Cancelable Items
Certain products may not be eligible for cancellation once the order has been placed, including:
- Customized or personalized items
- Digital downloads or services that have already been accessed or activated
- Subscriptions that are part of a billing cycle
2. Cancellation of Subscriptions
2.1 How to Cancel a Subscription
You can cancel your subscription at any time by logging into your account and following the cancellation process. Alternatively, you can contact our support team at support[at]identitycenter[dot]biz to request cancellation.
2.2 Refund for Canceled Subscriptions
No refunds will be provided for subscriptions that are canceled during the active subscription period. Once canceled, you will continue to have access to the subscription service until the end of the current billing cycle, but no refund will be issued for any remaining days.
2.3 Effect of Cancellation
Upon cancellation, you will continue to have access to the subscription service until the end of your current billing cycle. After that, your access will be terminated, and no further charges will be made.
2.4 Non-Refundable Subscription Fees
Some subscription plans, such as discounted or annual plans, may have non-refundable fees. Please review the terms of your subscription agreement before requesting cancellation.
3. Cancellation of Services
3.1 How to Cancel a Service
To cancel any services (e.g., consultations, custom projects, etc.), please contact us at support[at]identitycenter[dot]biz as soon as possible. Include your service details, and we will review your cancellation request.
3.2 Cancellation Fees
Depending on the service and the time of cancellation, a cancellation fee may apply. The following guidelines are typically followed:
Within 48 hours of the scheduled service: Full refund
After 48 hours but before the service begins: Partial refund or credit
Once the service has begun: No refund
3.3 Non-Cancelable Services
Certain services that have been custom-developed or are scheduled for a specific time and cannot be rescheduled may not be eligible for cancellation once confirmed.
4. Exceptions
In some cases, we may allow cancellations outside of the standard terms outlined in this policy, based on specific circumstances such as technical issues, service failure, or at our discretion. Please contact us directly if you believe your situation warrants an exception.
5. Contact Information
For any questions or assistance with cancellations, please contact our support team:
Email: support[at]identitycenter[dot]biz
Phone: +49 (0)69 175369080
Address:
IDentity Center GmbH
co BFD
Frankfurter Str. 151B
63303 Dreieich
6. Policy Changes
IDentity Center GmbH reserves the right to amend or update this policy at any time. Any changes will be posted on this page with the updated date. It is your responsibility to review this policy periodically for any changes.
By using our products and services, you agree to this Policy. Thank you for choosing our company.
